Every Layerseven IPTV subscription is backed by a 7-day money-back guarantee. If the service does not work for you within the first seven days of activation, contact us for a full refund of that subscription term.
How to request a refund
Message us on WhatsApp or Telegram, or email biziptvbizz@gmail.com, within seven days of receiving your activation code. Include the email address used to order. We will confirm and process the refund to your original payment method, typically within 5–10 business days depending on your bank.
What is covered
- Subscriptions where the service fails to activate or is materially unusable on a supported device with an adequate internet connection.
- First-time subscriptions within the 7-day window.
What is not covered
- Requests made after the 7-day window has closed.
- Renewals of an existing subscription you have already used beyond the initial guarantee period.
- Issues caused entirely by your own equipment or internet connection that our support team can demonstrate are not service-side — though we will always try to help you fix them first (see our buffering guide).
- Accounts terminated for breach of the Terms of Service, such as credential sharing or chargeback abuse.
- Reseller credit packages, which are non-refundable once credits are issued.
Free trial
We also offer a 24-hour free trial with no credit card so you can test the service before paying. Request one on the contact page.
Contact
Refund questions: biziptvbizz@gmail.com or the contact page.